I. We Encourage the Responsible Consumption of Alcohol

The Napa Valley Wine Train promotes the responsible consumption of alcohol. No one under 21 will be allowed to consume alcohol. Our servers are trained to assist the customer and may refuse to continue to serve alcohol at their discretion. The Napa Valley Wine Train always reserves the right to withhold service to anyone at anytime.

II. We Reserve the Right to Change Schedules and Prices

The Napa Valley Wine Train reserves the right to change train schedules for any reason at any time. In the event that a schedule change affects our customers, we will make an attempt to notify the customer of the schedule change. The Napa Valley Wine Train also reserves the right to change our prices at any time.

III. Concerning Cancellations and Late Check-ins

All reservations must be pre-paid with credit card or gift certificate numbers.
24-hour advance cancellation notice is required to avoid forfeiture of payment.

5 to 15-day cancellation notice may apply for some special events and holidays.
Delayed and "No show" guests who do not call will not be entitled to a refund, so please remember to call if you are delayed.
Reserved Seats are released for resale 10 minutes prior to departure.

IV. Concerning "Seated With Others" or "Fill-in Seating"

Seating is limited in many of our special events due to their popularity. Thus, in keeping with railroad tradition, parties of two might be combined to sit together at a table of four. When seated with another couple, you and your guest will be seated on the same side of the table. Parties of four will always be seated at the same table. We seat parties together for special events such as Murder Mystery, Vintners Lunch, Appellation Dinner, Varietal Voyages and Winery Tours.

V. Regarding Children's Rates

Please call a reservations agent if your party includes children age 12 or under in order to secure the children's rate. Some cars and events DO NOT have a children's rate.

0 to 12 month old children are not charged for a seat, but they do have to stay on someone's lap. No car seats, or strollers are allowed on the train. Some booster seats are available for children 1 years old and up. There are no changing tables on the train, and bathrooms are very small. There is a changing table in the station, but train rides are typically three hours or more.

VI. Regarding Online Reservations

There are some important aspects of our online reservations process you need to be aware of.

1. Online availability and actual availability may vary. We can not guarantee that the availability displayed online equals our actual current availability. We hope that you understand, and apologize if this causes you an inconvenience.


2. We only charge your credit card if there actually is space on the day you requested a reservation. If there is no availability for the package you requested, we will try to get in touch with you to see about changing your reservation to a package with availability, but we will not charge your credit card until your reservation is confirmed by us.


3. If there is availability for the package requested, we will take payment for the package within 24 hours of booking. We require a full deposit in order to make reservations.


4. You will receive an email stating that your reservation request has been received. If we are able to make reservations for you, we will send out a second email confirming the reservation.


5. If you wish to make any changes to your online reservation, please call us at +1.707.253.2111 or email us at reservations@winetrain.com.


6. If you can't decide which day you plan on coming, please do not make multiple reservations for multiple days to hold out space. It will have the opposite effect. If we see that you have made multiple reservations we will assume it was an accident and will not process any of them until we are able to contact you. If you can't decide which day to come, please call us and we will be happy to help you!